Refund policy

RETURN AND REFUND POLICY
Last Updated: November 12, 2026

Thank you for shopping with galmnmexa. We want every customer to understand the available options for returns, exchanges, cancellations, and refunds for purchases made through https://galmnmexa.shop.

This policy describes our voluntary 30-day return service. It does not restrict any mandatory rights provided by applicable consumer protection laws.

1. 30-DAY RETURN WINDOW

We accept eligible return requests within 30 calendar days following the date your merchandise is delivered.

For change-of-mind returns, merchandise should remain in its original condition, unused or unworn beyond reasonable inspection. Please retain proof of purchase and include accessories and original packaging where reasonably possible.

These requirements do not limit legal remedies for faulty, damaged, incorrectly described, or otherwise nonconforming merchandise.

2. FREE RETURN SHIPPING

We provide free return shipping for eligible requests submitted within the 30-day return window.

To initiate a return, email chsentectorfr@outlook.com with your order number, the relevant products, and a brief explanation of your request.

Customer support will provide an authorized return destination and a prepaid shipping label or another suitable return arrangement at our expense.

Please do not mail merchandise to an address without authorization. Our return facility may differ from the business correspondence address.

3. RETURN INSTRUCTIONS

Step 1: Contact customer service within the applicable return period.

Step 2: Provide your order number and relevant merchandise information.

Step 3: Follow the return authorization instructions and use the prepaid shipping arrangement supplied.

Step 4: Retain evidence of shipment until your request is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order contains an incorrect, damaged, or defective item, contact us as soon as reasonably possible.

Please provide your order number and a description of the problem. Photographs are helpful when reasonably available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. No additional charges will apply to remedies legally required to be provided without cost.

Mandatory consumer rights are not restricted by our voluntary change-of-mind return conditions.

5. REFUNDS

After receiving returned merchandise or sufficient evidence that it has been sent back, we will review the request and issue any refund due to the original payment method.

Refunded funds typically appear in the customer's account within 3–7 business days after issuance, depending on the bank or payment service provider.

We will observe all applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.

6. EXCHANGES

Exchanges may be arranged subject to product availability.

Contact customer support before returning an item for exchange. If the requested replacement cannot be provided, an eligible refund or another legally appropriate remedy will be offered.

7. CANCELLATIONS

Contact us promptly if you wish to cancel a purchase.

We will attempt to stop fulfillment before dispatch. If the order has already shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES AND IMPORT COSTS

Standard shipping is free for orders with a merchandise subtotal strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UK CONSUMER CANCELLATION RIGHTS

Eligible consumers in the United Kingdom generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.

They generally have a further 14 days after giving cancellation notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain legal exceptions may apply to specific products, including some personalized goods and opened sealed hygiene-sensitive items.

Our voluntary 30-day free return service does not reduce mandatory consumer protections.

10. CUSTOMER SUPPORT

Store Name: galmnmexa
Official Website: https://galmnmexa.shop
Customer Service Email: chsentectorfr@outlook.com

Please obtain authorized instructions before sending merchandise back.